This diagram explains how we introduce a private conversation from the customer support agent into a public question and answer thread. This component is part of a new support product I have been designing at Salesforce.com.
My design goals include:
- One thread that consolidates everything about your question
- Bring focus to primary task by folding secondary tasks
- When question is open: focus on surfacing recent answers & ability to quickly contribute
- Open with private: focus is the private conversation with agent
- Question resolved with Best Answer: focus is the best answer, tone down new contribution and collapse past
- Efficient use of vertical space to a accommodate multiple question
Advertisement
Sorry, the comment form is closed at this time.