This diagram explains how we introduce a private conversation from the customer support agent into a public question and answer thread. This component is part of a new support product I have been designing at Salesforce.com.

My design goals include:

• One thread that consolidates everything about your question
• Bring focus to primary task by folding secondary tasks
• When question is open: focus on surfacing recent answers & ability to quickly contribute
• Open with private: focus is the private conversation with agent
• Question resolved with Best Answer:  focus is the best answer, tone down new contribution and collapse past
• Efficient use of vertical space to a accommodate multiple question

Acrylic Paint and Ink on Canvas
10″x10″ + 1.5″

I did this tiny 2.5″x2.5″ drawing sometime ago. Finally managed to paint it this weekend. An everyday scene around San Francisco, taking the dog out for a walk.

Don’t have flash? Click here if you are on an iphone or ipad.

Ink & Acrylic Paint on 16 – 6″x6″ Panels

This might be one chapter of a book. The idea is to illustrate 10 parables from Rumi (perhaps include other authors as well) and publish them as one illustrated wisdom book. I would your love your thoughts about the concept. What will make it work? Would you buy it? How about a really inexpensive e-book? What about the size, layout and font? I was thinking of 7″x7″. I want to minimize the text in the book and make it easy to translate to other languages.

Thoughts?

Wireframes from a recent deck I put together around mobile and support products. My goal of the deck was to simplify the mobile experience to the primary task.

I like yoga.

Acrylic Paint and Ink on Canvas

10″x10″ + 1.5″

Another view of the same painting -

I also paint the profile of the canvas.

Acrylic Paint on Canvas
10″x10″ + 1.5″ painted profile
SOLD

I bought a new watercolor set, Yarka St. Petersburg. I cannot think of anything else I own that is made in Russia. Anyway, I had to try them. Small 3.5″ x5″ painting in a sketch book. I like the colors.

After this, I might need to go back to robots.

Three small 2″x2″ pencil, pen & acrylic paint on paper

I am amazed how often people drive (a few miles) just to get on a stationary bicycle.

After this, I am sticking to watercolor on paper and acrylic on canvas. Acrylic is too much of a pain on paper.

Small 3″x3″ Sketch Book

What the people want

What the people get